Filing an insurance claim can be a minefield. If you say or do the wrong thing, it could jeopardize your claim and/or cause you to lose significant amounts of money.
There are times when you do and say all the right things and still get treated poorly.
And then there are the complicated and unusual situations when the same policy language can be read and interpreted more than one way.
It's always beneficial to hire an expert that has seen these situations, is well researched on the subject matters, and can argue on your behalf. This video details one of those situations that happened in real life.